Early Stage Operations

For early stage businesses, setting up Operations involves understanding ongoing internal tasks and needs, and then formalizing business processes to ensure that they get handled on time, reliably, regardless of any unexpected challenges the business may face. From accounting and HR to complex logistics and workflow management, operations quite literally keeps the lights on.

Our Approach & Outcomes

We were approached by a group of scientists who had developed software for improving lab operations. Together, we clarified the specific business roles and processes among the founding team members and custom-crafted an efficient CRM system to systematize their interactions with customers and prospects. We also created and deployed a fresh brand identity with strategic consideration of trademarks, a new approach to effectively reaching and serving a larger market, and a solid business plan for the road ahead.